2017 Session Handouts

Course Title Instructor(s) Download
Meeting the Challenge of Rising Demand:
Optimizing Resources with Evidenced-Based Dispatch
Jerry Overton Download
Structured call processing:
Fire Priority Dispatch System at Work
Gary Galasso Download
Policies and Procedures:
How do we Integrate Current Process With Protocol?
Ken Hotaling Download
Why People Die in Fires:
A study of human behavior in fire emergencies.
Gary Galasso Download
It’s Not What You Say, It’s How You Say It Chris Knight Download
Specialized Population Need:
Managing Obstetrics Incidents
Dr. Lee Soon Han Download
Managing Incidents Involving Pediatric Patients Dr. Lim Chee Kean Download